At Loti Labs, we prioritize timely communication to ensure that your inquiries are addressed efficiently. Our email support system is monitored for 18 hours daily, allowing us to provide rapid responses to your questions and concerns.

Typically, you can expect a response from our team within just 1-2 hours of sending your email. However, in all cases, we adhere to a standard operating procedure that guarantees a response within 12 hours of receiving your inquiry.

This commitment reflects our dedication to delivering exceptional customer service and ensuring that you have the support you need when it matters most. Whether you’re reaching out with questions or seeking assistance with an order, rest assured that our team is here to help promptly and professionally.